Responsible Gambling Policies – New Funclub Casino
At New Funclub we take responsible gambling seriously. We want play to remain safe and under your control, and we provide clear tools and support so you can set limits that fit your life. If you ever feel your play is becoming a problem, we encourage you to use the account controls below or reach out for help.
Our player protection principles
We focus on keeping accounts secure and play controlled. That means giving you options to limit spending and time, responding quickly to requests for account breaks, and protecting your privacy while we support safer play. We also train our support team to recognise and respond to requests for help in a respectful, non-judgemental way.
Activity-control tools
You can use a range of tools to manage your account. Some controls are available directly in your account settings, while others can be applied if you contact our support team. If you need assistance setting or adjusting a limit, please contact [email protected].
Deposit and loss limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Loss limits let you cap how much you can lose over a defined period. These limits are designed to help you budget and reduce the risk of spending more than planned.
Time limits and account breaks
Use session limits or temporary account breaks to limit how long you play in any sitting. Short breaks can help maintain perspective and reduce impulsive decisions. If you prefer, you can request a cooling-off period through support for a specified length of time.
Self-exclusion
If you need to stop play for a longer period, self-exclusion temporarily closes access to your account. To arrange self-exclusion contact our support team. Reactivation is handled carefully and requires verification once the exclusion period ends.
Recognizing problem behaviour
- Increasing stakes or time spent despite negative consequences
- Chasing losses or trying to recover money after losing
- Neglecting work, family or financial responsibilities
- Hiding activity or lying about play
- Feeling anxious or restless when not playing
Tips for staying in control
Decide on a budget before you play and stick to it, set realistic deposit and time limits, take regular breaks, avoid gambling under stress or after drinking, and keep gambling separate from essential finances. If you find it hard to follow your own limits, consider using self-exclusion or asking a trusted person to help manage your account access.
Professional help and support organisations
If you need extra support, consider contacting organisations such as Gamblers Anonymous or Gambling Therapy, your provincial helpline, or your primary healthcare provider. These services offer confidential advice and practical steps for getting help. If you want assistance applying controls to your account, contact [email protected] and our team will help you through the options available.