Privacy & Data Protection
This Privacy Policy explains how we collect, use, and protect your personal information when you use New Funclub. We respect your privacy and aim to be clear about what data we gather, why we need it, and how you can manage your information. This page covers the types of data we process, how we protect it, and the choices available to players in Canada.
Types of Data We Collect
Personal data
We collect personal information you provide when opening an account or contacting support, such as your full name, date of birth, email address, phone number, residential address, and government ID when verification is required. We also collect payment details you supply to complete deposits and withdrawals.
Technical data
We collect technical information automatically when you visit our site, including IP address, device and browser type, operating system, unique device identifiers, and log file details. This data helps us operate the service, prevent fraud, and improve site performance.
Transactional data
We record account activity and transactional information, including deposit and withdrawal history, wagers, wins and losses, bonus activity, and gameplay data needed to process bets and comply with our terms. This data is used for account management and dispute resolution.
How We Use Your Information
We use personal and technical data to create and manage your account, process payments, verify identity, provide customer service, maintain security, and detect fraud. Transactional data is used to record play history, process withdrawals, and ensure compliance with our terms. We may also use aggregated, non-identifying data for analytics and to improve site features.
Data Protection Practices
We protect personal information through administrative, technical, and physical safeguards. This includes encrypted transmission over HTTPS, access controls for staff, and routine security reviews. We may request identity documents for Know Your Customer (KYC) checks before processing withdrawals or in the case of account reviews. While we take reasonable steps to secure your data, no online transmission can be guaranteed 100% secure.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site usage, and serve functional features. Some cookies are essential for site operation, while others support analytics and marketing. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.
User Rights
Depending on your location and local laws, you may have rights to access, correct, or request deletion of your personal information, as well as to restrict or object to certain processing. You can also withdraw consent where processing is based on consent. For specific rights that apply in Canada, please contact our support team.
Access, Correction and Deletion of Data
To access, correct, or request deletion of your personal information, contact us at [email protected]. We will verify your identity before responding to requests. Some data may be retained as necessary to fulfil contractual obligations, legal requirements, fraud prevention, or dispute resolution.
Information Sharing and Third Parties
We share information with service providers who assist us with payments, identity verification, game delivery, customer support, hosting, and analytics. These third parties process data on our behalf under contract. We may also disclose information to comply with legal obligations or to protect our rights.
Privacy Policy Updates
We may update this policy from time to time. When changes are material, we will post a notice on the site and, where appropriate, notify you by email. The current policy posted on our website governs our data practices. Note that NewFunclub operates subject to these terms and updates.