Privacy Statement

This Privacy Policy explains how we collect, use, and protect personal information when you use New Funclub. We take your privacy seriously and aim to be clear about the types of data we hold, why we use it, and the choices available to you. This page covers the categories of information collected, how it is processed, how we protect it, and your rights as a user in Canada.

Types of data we collect

We collect several categories of information to provide account services, process payments, and maintain site security. That includes personal data you provide directly, technical data collected automatically, and transactional records related to your play and payments.

Personal data

Personal data may include your full name, date of birth, contact details, residential address, government ID when required for verification, email address, and phone number. We use this information to open and manage your account, verify identity, and comply with legal obligations.

Technical data

We collect device and connection information such as IP address, browser type, operating system, device identifiers, and log data about your activity on our site. This data helps us improve site performance, detect fraud, and provide a consistent mobile and desktop experience.

Transactional data

Transactional data covers deposits, withdrawals, bets, wins, losses, and payment method details. We retain records of financial transactions and game activity to process payments, resolve disputes, and meet recordkeeping requirements.

How we use your information

We use personal and technical data to create and manage accounts, process deposits and withdrawals, carry out identity and KYC checks, prevent fraud, and respond to support requests. Transactional data is used for payment reconciliation, reporting, and compliance. Where required, we may also use data for legal and regulatory purposes.

Data protection practices

We apply reasonable physical, technical, and organisational measures to protect personal information against unauthorised access, disclosure, alteration, and destruction. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties. We retain information only as long as necessary for the purposes described or as required by law.

Cookies and tracking technologies

We use cookies and similar tools to make the site work, remember preferences, analyse site usage, and show relevant content. You can manage cookie preferences through your browser settings. Some features may be limited if cookies are disabled.

User rights

Canadian users have rights to access, correct, and request deletion of their personal information where applicable. You may also object to certain processing activities and request restrictions on how we use your data. We will consider and respond to valid requests in a timely manner and as permitted by law.

Access, correction and deletion

To access, update, or delete your information, contact our support team. We may need to verify your identity before making changes. Certain data may be retained for legal or operational reasons even after account closure.

Information sharing and third parties

We share information with payment processors, identity verification and fraud prevention providers, and other service partners who perform services on our behalf. We require these partners to protect your data and use it only for authorised purposes. We do not sell personal information to third parties.

Privacy policy updates

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of New Funclub following changes constitutes acceptance of the revised policy.