Response Time
Need help? The New Funclub support team is ready to assist with account questions, verification, deposits, withdrawals, technical issues, or general feedback. Contact us any time via live chat, email or phone for quick help. Our agents can guide you through KYC steps, bonus queries, or mobile access issues on NewFunclub. We aim to respond promptly and help resolve issues quickly. For business or affiliate enquiries use the addresses below to reach the right department.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, reply within 24 hours; after-hours phone support available) |
| General enquiries | [email protected] (corporate and billing) |
| Affiliate enquiries | [email protected] (partner & marketing requests) |
| Phone | +1 416 523 8471 (voice support, account help) |
| Working hours | Mon-Fri, 09:00-18:00 (ET, local times) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please use [email protected] and include a clear subject line, your account username, and up-to-date contact details to avoid delays. This helps our team respond accurately and resolve your request faster.
Send us a message
New Funclub customer support is available for account, payment and bonus questions. Prefer live chat? Use the chat on site or send us a message below. NewFunclub agents typically reply within one business day. Name Email Message Send messageResponse Time
Support response times: most inquiries are answered within one business day. For routine account, payment or bonus questions you’ll usually hear back quickly via live chat or email. More complex issues, such as KYC checks or disputed payments, can take longer to resolve and may require additional documentation; resolution times vary depending on the case.
Feedback
We'd love your feedback, suggestions, or ideas to make New Funclub even better for players in Canada. Send us your thoughts and feature requests - every message is reviewed carefully by our team and used to improve site features, promotions, and the overall user experience. Your input helps shape updates and keeps NewFunclub easy and enjoyable to use.