User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of the New Funclub platform and our relationship with you as a user in Canada. We set out how accounts are created and managed, what we expect from players, and how promotions, payments and disputes are handled. By registering or using the site you accept these terms and any policies we publish on the platform.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and payment method unless we agree otherwise. You must not share login details, attempt to access another player’s account, or allow others to use your account. We may suspend or close accounts where fraud, bonus abuse or other suspicious activity is detected. You must notify us immediately if you suspect unauthorised access.

Eligibility requirements

To open an account you must meet the minimum age and legal requirements for online gambling in your province or territory. You must provide truthful personal details at registration and during any verification checks. We reserve the right to refuse service, block registrations or restrict activity where a user does not meet eligibility criteria or where local law prohibits participation.

Acceptable platform use

Use of the site must be lawful and in line with these terms. Prohibited activity includes using VPNs or other tools to bypass geo-restrictions, placing bets on behalf of third parties, exploiting software errors, and engaging in collusion or other forms of cheating. Repeated rule breaches may lead to account suspension, forfeiture of winnings or permanent exclusion.

General bonus and promotion rules

Promotional offers are subject to specific terms shown with each promotion. Unless stated otherwise, only one active bonus may be used at a time and bonuses are not transferable between accounts. Wagering requirements, game contribution rates and any maximum cashout limits apply as set in the promotion terms. We may void bonuses and winnings where abuse, fraud or breach of the promotional conditions occurs.

Deposits and withdrawals

Payment methods shown in the cashier are available to Canadian players where permitted. Deposits are usually credited instantly; withdrawals are subject to verification and may require identity, address or payment method documents. We perform Know Your Customer checks to protect users and comply with AML procedures. Withdrawal processing times and any limits are set out in the banking section of your account and may vary by method.

Verification and limits

Before a withdrawal is processed we may ask for government ID, a proof of address and proof of payment. We may apply deposit or withdrawal limits to individual accounts or regions and reserve the right to place holds on funds while checks are completed.

Dispute resolution

If you have a dispute, contact our support team at [email protected] so we can investigate. We aim to resolve issues promptly and fairly. If an internal resolution cannot be reached, we will advise on available escalation paths. Users are expected to cooperate with investigations and provide requested documentation.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified on the site or via account messages where practical. Continued use of NewFunclub after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review the terms regularly.