Terms and Conditions

These Terms and Conditions describe the rules that govern your use of New Funclub’s online casino and related services in Canada. They set out our relationship with you as a player, the responsibilities we expect from account holders, and the procedures we follow for promotions, payments, and disputes. By registering an account and using the site you agree to comply with these terms and any additional rules that apply to specific offers or services.

Account responsibilities

You are responsible for all activity that takes place through your account. Keep your login details secure and do not share passwords or verification codes. Notify us immediately if you suspect unauthorised access or if your contact details change. We may suspend or close accounts where we suspect fraud, money laundering, abuse of promotions, or any breach of these Terms.

Account verification

We may require proof of identity, address, and payment method to verify your account before processing withdrawals or when account activity triggers review. Verification documents must be valid and legible. Until verification is complete, access to certain features, including withdrawals, may be restricted.

Eligibility requirements

To register you must meet the legal age and other eligibility criteria applicable in your province or territory. Only one account is permitted per person, household, or where we reasonably determine multiple accounts are linked. Residents of jurisdictions restricted by our policy may not open accounts or claim promotions.

Acceptable platform use

Use the site lawfully and in good faith. Prohibited behaviour includes attempting to manipulate games, using automated betting software, colluding with other players, opening multiple accounts to exploit offers, and using false or stolen identities. We reserve the right to limit, suspend, or close accounts and to withhold funds where misuse is suspected.

General bonus and promotion rules

Promotions, bonuses, and free spins are subject to specific terms available on the promotions page. Unless otherwise stated, only one active promotion may apply at a time and offers are non-transferable. Wagering requirements, game contribution rates, maximum bet limits while wagering, and expiry periods will be specified with each bonus. We may refuse bonus entitlement where eligibility criteria are not met or where abuse is detected.

Deposits and withdrawals

Payment options available to players in Canada are shown in the cashier. Deposit and withdrawal processing depends on the chosen method and may require additional checks. Withdrawals are subject to verification, applicable limits, and any pending promotional requirements. We may apply restrictions or delays while we complete compliance checks or investigate irregular account activity.

Withdrawal checks

Before releasing funds we may verify identity, source of funds, and payment details. These checks protect both you and us and may delay processing times. If documents are missing or inconsistent, we may temporarily suspend withdrawals until matters are resolved.

Dispute resolution

If you have a complaint contact our support team so we can attempt to resolve the issue. We aim to respond promptly and escalate complex matters to a supervisor. If a dispute cannot be resolved directly, parties may seek independent advice or follow the dispute guidance set out in the relevant consumer protection framework in your province.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be communicated on the site or by email to the address on file. Continued use of the service after an update constitutes acceptance of the revised terms. You should review these Terms periodically to remain informed about your rights and obligations.