Responsible Gambling Policy

At New Funclub we take responsible gambling seriously. Player safety and controlled play are central to how we operate, and we provide practical tools and clear information so you can manage your activity. We aim to make it simple to set limits, take breaks, or get help if gambling stops being enjoyable.

Player protection principles

We act to protect players by promoting safe play, preventing underage access, and intervening when behaviour suggests a risk of harm. Our staff are trained to spot signs of problem gambling and to offer support, including tailored account measures and referrals to professional services when needed.

Activity-control tools

We offer a set of self-help tools to help you control your account activity. These include adjustable deposit limits, session reminders, and cooling-off periods. Use these tools at any time from your account settings or request additional support from our customer team.

Deposit and loss limits

Set daily, weekly or monthly limits

You can set deposit limits that suit your budget - for example daily, weekly or monthly amounts. Limits can be reduced immediately and increases may be subject to a waiting period. Limits are designed to help you stay within a spending plan.

Loss limits and monitoring

Loss limits let you cap how much you can lose over a period. We also monitor account activity for patterns that suggest escalating losses and will contact players to discuss safer options when we see concerning trends.

Time limits and account breaks

Session and time limits help manage play frequency. You can set maximum session lengths and receive automatic reminders. For a longer break, choose an account pause or cooling-off period to prevent access for a set time.

Self-exclusion

If you need a longer restriction, self-exclusion prevents access to your account for a fixed period or permanently. During self-exclusion we will help with the process and will not send promotional material. You can request self-exclusion through your account or by contacting support.

Recognising signs of problematic behaviour

Common signs include chasing losses, playing longer than planned, neglecting responsibilities, borrowing money to gamble, or feeling distressed by gambling. If you notice these signs in yourself or someone else, take action early.

Practical tips to stay in control

Try simple steps such as setting strict deposit limits, scheduling regular breaks, avoiding gambling while under financial or emotional pressure, and keeping a record of time and money spent. Discuss limits with someone you trust and use account tools to enforce decisions.

Professional help and support organisations

If you need extra support, reach out to recognised services such as Gambling Therapy or Gamblers Anonymous, or contact your provincial gambling support line. These organisations can provide confidential advice, counselling and practical steps to manage gambling-related harm.

If you want help applying limits or have concerns about your account, our team is available to assist and can guide you through available options at any time.